AFYA CARE Nigeria Limited

Privacy Policy

Throughout this Privacy Policy, “AfyA Care”, “we”, “us” or “our” refers to AfyA Care Nigeria Limited. Further, for purposes of this Privacy Policy, “Website” includes our afya.care and any other mobile applications owned or to be owned by AfyA Care.

This Policy describes how personal data and/or other information we collect about you, how this information may be used and disclosed, and how you can get access to this information. 

1. Introduction:

At AfyA Care, we value the trust you have placed in us and intend to continue to earn your trust each day. Protecting the privacy of your personal information is a major priority throughout all of our business practices and procedures. Our commitment to protecting your privacy is reflected in this Privacy Policy, which describes our policies in gathering, using, communicating, and protecting information about you. Our procedures and policies protecting and safeguarding your personal information are maintained both while you are using the Website and for any time thereafter. 

2. Personal Information We Collect:

2.1     While using our Websites, you may provide us with certain information about you. We or our advertising partners also may automatically collect information through the use of cookies and other tracking technologies. This information may include, amongst other things:

• Contact Information (e.g., name, phone number, address, and email address)
• Date of Birth, marital status and your dependents
• Government issued Identification Numbers (e.g., Driver’s License Number, National Voter’s Card Number, National Identification Number);
• If you access our websites on a mobile telephone or mobile device, we may also collect the related unique device identifier and mobile device IP address, as well as information about that device’s operating system, mobile carrier, and location information.

2.2    We make every effort to ensure that the information on the Website, as well as the information which you have provided to us, is reliable for the use you intend, and that it is accurate, complete, and current. To assist us in ensuring that your information is relevant on an ongoing basis for its intended purposes, we encourage you to update your information on the Website as frequently as may be necessary.

2.3    In connection with your use of our Website, we may also collect the following information:

1. Aggregate information on our Website users’ access or visit;
2. Information volunteered by the user, such as site registration and email update requests;
3. Information necessary to complete transactions with us.

3. How we use your information

We may use your Personal Information for the following purposes:

1. Provide you with a tailored and user-friendly experience as you navigate the Website.
2. To complete the activity you specifically asked for.
3. Operate, maintain, supervise, administer, and enhance the Websites, including monitoring and analyzing the effectiveness of content on the Websites, aggregate site usage data, and other usage of the Websites
4. Promote and market our Websites to you
5. Conduct research on users’ demographics, interests, and behavior based upon information provided during use of our Websites.
6. Anonymize and aggregate information for analytics and reporting.
7. Respond to law enforcement requests and court orders and legal process and carry out our legal and contractual obligations and enforce our rights.
8. Authenticate use, detect potential fraudulent use, and otherwise maintain the security of the Websites and safety of users.
9. Develop, test, improve, and demonstrate the Websites.
10. Any other purpose with your consent.

We retain personal information only so long as required by our business practices or by applicable law.

4. Personal Information We Disclose:

• We use the personally identifiable information you voluntarily provide to register you as a user of the Website or to complete transactions with us at your request.
• We will not use your information for any purpose that you have not expressly authorized. Further, we will not use your information for a purpose that is incompatible with the purpose for which it was originally authorized by you.
• We do not disclose any non-public information about you to anyone, except as authorized by you or as permitted/required by law.
• We do not sell or otherwise disclose your personal information to anyone for purposes unrelated to our products and services.
• From time to time, we may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We may also provide information to a court, government agency, or other third parties when subpoenaed or as otherwise required by law.
• In the event AfyA Care is subject to a merger or acquisition, we may provide information to the new owners of the business.
• Disclosure may also be required for company audits or to investigate a complaint or security threat.

5. Third Party Websites and Links

Our Website may contain links to other online platforms operated by third parties. We do not control such other online platforms and are not responsible for their content, their privacy policies, or their use of your information. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (such as Facebook, LinkedIn, or Twitter) may also be viewable by other users of the Websites and/or users of those third-party online platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Websites. We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.

6. Confidentiality and Security of Personal Information
   6.1 We restrict access to information about you to those employees and third parties who need to know that information in order to provide the services required. All personal information exchanged with third parties is restricted by confidentiality agreements. Our employees are trained and required to safeguard all such information. We maintain physical, electronic, and procedural safeguards that comply with federal and state regulations to protect information about you from disclosure. If at any time in the future, it is necessary to disclose any of your personal information in a manner that is inconsistent with this Policy, we will give you advance notice of the proposed change so that you will have the opportunity to consent or refuse consent to such disclosure;
   
   6.2 We will apply the policies discussed above in the event we propose to disclose your information to a third party. If we propose to disclose your information to a third party that is acting as our agent or on our behalf, we will ensure that the third party has agreed to assure adequate protection of your information.

7. Choice/Opting Out:

• You may choose to restrict our use of your information. You may exercise your choice to “opt out” of providing personal information in many ways. When selecting to use certain services or features of our Website, you can choose whether to share personal information with respect to the particular service or feature. If you receive communications from us that you do not want to receive, you can opt-out from receiving these communications, by requesting that we remove your information from our database.
• Certain sections of our Website do require registration in order to use these sections and services. If you choose not to register or provide certain information, these sections will not be available for your use. You may also opt out entirely from providing personal information to us by not creating an account on our Website, or not completing transactions with us through the Website. You may also choose at a later date to have your name removed from our database.

8. Secure Platforms

Your user account containing your information is password protected. Only those who log on with your password can access your account. Our authorized personnel may also access your user account. Any transactions requiring you to enter personal identifying information are submitted via a secure, encrypted page. We have taken appropriate security measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. However, please remember that you play a valuable part in security as well. Your password to access your account should never be shared with anyone. After you have finished using the Website, you should log off and exit your browser so no unauthorized persons can use our Website with your name and account information. 

Furthermore, if you provide any information to parties who operate websites that are linked to or from our Website, different rules may apply to their collection, use, or disclosure of your personal information. We encourage you to review the privacy policies of such other sites before revealing any sensitive or personal information. Despite precautions taken by you or by us, “perfect security” does not exist on the Internet. We cannot ensure or warrant the ultimate security of any information you transmit.

9. Cookies

Cookies are pieces of information that a website transfers to a user’s computer for purposes of storing information regarding the user’s preferences. Just as many major websites use cookies as a standard practice to provide useful information to a user, AfyA Care uses cookies to deliver website content specific to your identified interests and to guide you through your session on the Website. By themselves, cookies do not personally identify users, although they do identify a user’s computer. A user can opt not to take advantage of the cookie benefits by setting his or her browser to refuse cookies.

10. Your Access to Your Personal Information

You may request a copy of our records of personal information relating to you and may ask us to correct the information contained in those records. Note that we may not be able to correct inaccuracies in the information provided to us by others.

To submit a request to review your information, contact us through any of the options below and include, as applicable, your name, your user ID and any other relevant information required to identify yourself, and specify the information you want to review. If you want to request a change to inaccurate information or lay a complaint, you may:

Send us an email at invest@afya.care or

Write to us at the address below:

         AfyA Care Nigeria Limited,

         6^th Floor, Mulliner Towers,

         39, Alfred Rewane Road,

         Ikoyi, Lagos.

You do not need to contact us or take any other action to preserve the privacy of your personal information as a result of this Policy.

11. Effective Date and Future Changes:

This version of the Privacy Policy is effective as of December 29, 2022. We may update this Privacy Policy from time to time. We encourage you to periodically review the Website and posted Privacy Policy for any updates or changes. Your continued access or use of our Website shall be deemed your acceptance of all terms and conditions contained in this Privacy Policy.

12. Governing Laws

12.1    The rights and obligations under this Privacy Policy are governed by the laws of the Federal Republic of Nigeria, including but not limited to the Nigerian Data Protection Regulations (NDPR) 2019.

12.2   Data hosted outside the territory of Nigeria: 

All Personal Information you provide to us is stored on our secure servers as well as secure physical locations and cloud infrastructure (where applicable). The data that we collect from you may be transferred to and stored at a destination outside Nigeria, the United Kingdom or the European Economic Area (“EEA”). Whenever your information is transferred to another location, we will take all necessary steps to ensure that your data is handled securely and in accordance with this Privacy Policy. 

12.3   You agree to be bound by the terms and conditions contained within this Privacy Policy, which form a legally binding agreement between us and you.

Thank you